CONDITIONS OF THE RAILWAY TRANSPORT CONTRACT

Contract Terms:
PERURAIL = Carrier
CLIENT = Transported client being an adult or child
TICKET = Proof of payment for contracted transportation services.

CONDITIONS

General Conditions

• Upon purchasing the ticket, the client accepts all present terms and conditions.
• No agent, employee or representative is allowed to partially or totally correct, modify, restrict or supplement the terms of this contract.
• The ticket is personal and is non-transferable and cannot be repurchased by a third person.
• PERURAIL will undertake with his best efforts to take the client and his baggage with reasonable celerity careful attention and efficiency. Hours shown on timetable or elsewhere are not guaranteed.
• The present contract of carriage is subject to Peruvian Legislation, especially the General Regulation of Railways rules, its amendments and related norms.

 

Boarding Conditions

• Each client must present the ticket and identification when boarding the train. In case of children with no identification card, traveling with adults, the Operator will presume that all data provided by the adult is true.  PERURAIL reserves the right to check the ticket prior departure and during the trip.
•  If the Client refuses to show a valid identity document, in order to verify the ticket information, he or she will be disembarked or will not be allowed to board. The right of reimbursement will be lost.
• PERURAIL is not responsible, if the client is refused access to the purchased train service due to incomplete or missing proof of personal documentation, before, along or after the trip, and women with advanced pregnancy(greater than or equal to seven months
• PERURAIL is not responsible for the health or physical condition of the Customer or any accident or problem that may happen as a result of their condition.
• The following people or objects will be rejected for carriage:
• Customers found under the effects of toxic substances, alcohol, drugs or other substances.
• Customers whose physical or health condition is not compatible with the trip.
• Weapons, ammunition, explosives, flammable substances or objects that represent any danger for the passenger, crew or cargo.
• Customers carrying any object listed in the preceding paragraphs.
• Objects that produce discomfort to passengers because of their size, volume, weight or other characteristics.

 

 Baggage carriage Conditions

• The travel ticket, allows the transport clients and their hand luggage (01 bag or backpack) with a weight of no more than 05kg/11lb and with a maximum size of 62 linear inches/157 cm (length + height + width ), with the cars intended for this purpose. THE BLOCKADE OF THE OUTPUT IS PROHIBITED BY LAW. It is only allowed to transport large mass luggage in the case of trains which have a hold baggage; subject to the Conditions identified by PERURAIL
• The customer can hand carry a reasonable amount of medicines and personal items.
• Before listing any item in your hand luggage, please make sure they are permitted by PERURAIL
• PERURAIL will charge a supplementary fee for excess baggage and may use a different transport rate for shipping.
• It is recommended that the Customer not include any item of value (money, jewelry, and so on) Fragile or delicate objects. PERURAIL is not responsible for loss or breakage, and will not make any compensation.
• Any claim about the baggage must be done immediately after the arrival of the train to the station.

 

Relocation Notice

When operational or technical reasons require PERURAIL to relocate its customers to a service or a different frequency, PERURAIL will do its best efforts to contact and make arrangements possible. In caseof major force acts, or Acts of God, PERURAIL will not be responsible for them and seek to make arrangements to which they are entitled.

Smoking on Board

• According to the Peruvian Regulation (Law Nª 27357), it is prohibited to smoke on board
• Smoking in lavatories or elsewhere is prohibited.

Special conditions in case of misfortune

• In case of stolen or loss ticket, PERURAIL will be able to issue a new ticket with the payment of the corresponding fee in advance. This procedure must be done at least 60 minutes before the departure of the train: otherwise that client will lose the hired service.
•  If any previous means of transport used by the customer is delayed due to bad weather conditions, PERURAIL will verify the event and will offer the possibility to change the date of travel, depending on availability in the same service purchased and without any extra cost to the client, but will not refund any ticket.

 

Release of Liabilities

• The departures exposed to change due to weather conditions, technical reasons, road conditions or acts of God.
•  PERURAIL assumes no liability or responsibility for any reasonably necessary or inevitable changes or delays, before or after onset of contracted services, and the result of action, omission or any other act, event or circumstance unexpected or unpredictable is beyond the control of PERURAIL
• PERURAIL assumes no responsibility for personal injuries or baggage damage or delays in the deliverance of it,when such changes or delays are a result of situations beyond the control of PERURAIL and/or any supplier. In cases where circumstances demand it, PERURAIL may, without previous warning, substitute the means of transportation for an alternative or complementary one, without assuming responsibility. PERURAIL may, without notice, substitute alternate transport and may alter and omit stopping places and timings shown in ticket or timetable. In case of necessity, schedules are subject to change without notice.
• Weather conditions, natural disasters and/or mechanical failures, or any fortuitous cause beyond the control of PERURAIL can produce delays and/or non-schedule stops. PERURAIL has no obligation and is not responsible if the delay and/or non-scheduled stop or stops are beyond PERURAIL control.
• If once the service given by PERURAIL is initiated and for any reason is not completed, PERURAIL must give facilities to the client, such as an alternative transportation, for him/her to be able to conclude the trip at no additional cost or, according to circumstances return to the starting point, with no responsibility of PERURAIL.
• If the Client, without an existent or imminent situation of danger, for any cause and/or reason, decides to disembark from the train before the final destination, it will be under his/her own risk and responsibility. On the other hand, If any other complementary or different form of transportation is provided by PERURAIL to ensure that the client is transported without delay or danger, and the client, in disagreement, decides to continue the journey by his/her own means this will be done under the client’s own risk, responsibility and cost, without any liability to PERURAIL
• Due to any incident, contingency or situation described in conditions 13 to 18, PERURAIL has no obligation to assume any kind of responsibility to Customer or others for delays or failure to make connections with other kind of transport, or not fulfill or meet adequately the obligations and duties, respectively, agreed with hotels, restaurants or commitments in general agreed with any person, entity or company, no matter its social or object rotation.

 

Conditions for Train Tickets’ Reimbursements

• Only If there is a cancellation of a service by decision of the Operator, the client for whom a ticket was issued, has the right to claim for the total refund of the amount paid. This will be possible only by showing the original ticket.
• Clients not showing up for any scheduled services, at the train station, or any intermediate train stations, WILL AUTOMATICALLY LOSE ALL THE RIGHTS OVER THE PURCHASE OF THE TICKET. In this case, reimbursement will not be possible.
• In case the client declares  the intention to cancel, rescheduling or rearranging the service, it has to be done at least 24 hours in advance from the scheduled service date and time, at the Operator’s sales office. Changes are subject to availability. Petitions for refund of paid amounts have to be done with the same anticipation. Requirements for cancellations, rescheduling or refunds will have a penalty of 10 % of the original paid amount, and will be done at the sales office in Pachacuteq Avenue,  Wanchaq Train Station, Cusco.

 

Safety Conditions

• PERURAIL reserves the right to refuse to transport any client who has acquired a ticked in an illicit way or has an illegal, damaged ticket which is in any way a violation of the law or the rules and regulations settled by PERURAIL, or to any person under the influence of alcohol or drugs, or in any way not eligible for transportation, or potentially dangerous to himself and/or any other clients.    In addition, PERURAIL reserves the right to deny transportation to any person selling products or goods without proof of proper PERURAIL authorization.
• PERURAIL reserves the right to check physically all baggage which could indicates some form of threat or danger to its clients and workers.
• Items that are not allowed to be transport:
  • Weapons, ammunitions, explosives, flammables or any other hazard objects that constitute a danger or risk to clients, baggage and/or cargo.
  • Objects and animals that for their size, weight or any other characteristics would cause disturbance to other clients inside the cars, or would constitute an obstacle in the event of an emergency evacuation.

Privacy Policy

• Reserve your tickets at PeruRail.com. It's convenient, easy and SAFE.
• We employ the highest security standards and international security certifications.
• We use SSL technology, with a server certified: VERIFIED BY VISA
• All information entered into our site is kept strictly confidential.

What security measure has PeruRail.com undertaken?

We use SSL (Secure Sockets Layer) technology, which ensures both the authenticity of our site and the encoding of all the information you provide.

Every time you purchase a ticket at PeruRail.com and provide information of a personal nature, no matter where you are, your browser will connect to our site via the SSL protocol, which affirms that you are really at PeruRail.com and using our servers (which will be made apparent through the appearance of the HTTPS code in the address bar of your browser). This way, a method of encoding your information and a unique session password are established.  This technology allows your personal information (such as your name, address and credit card information) to be encoded prior to your transaction, so that it cannot be read as it travels over the Internet.
All SSL certificates are created for a particular server, at a specific domain and for an established commercial entity. PeruRail uses a server certified by Verisign.
What information does PeruRail.com ask for?

• Information required for the purchase of a ticket: first name, surname, address, telephone number, e-mail address, and the information needed with respect to the chosen form of payment.
• All information entered at PeruRail.com is strictly confidential.
  

Terms of Use

Terms of Use for the online purchase
 

• All contents are owned by PeruRail and hence are protected by worldwide copyright laws. The information on our website has been prepared to provide information about PeruRail and the products and services it offers on the Internet and by other means. You may use the information on our site solely for non-commercial purposes, and any use or modification of the website contents is not permitted.
• The information provided on PeruRail.com has been gathered from internal and external sources and in all cases the content is intended to be the most recent possible. Nevertheless, it is inevitable that some out-of-date and incomplete information could appear. For this reason we recommend that you confirm all information before making use of it. For this we suggest contacting the nearest PeruRail office. PeruRail.com would also appreciate it if you would contact us to inform us of errors or failures you've encountered.
• Our website often refers to other websites, but PeruRail.com takes no responsibility for the content of those sites.
• All links to other sites are solely to provide better information to our customers. All products and services offered on this site are subject to the Terms and Conditions listed on each site. We suggest you read these in detail.
• The fares and prices on our website are only guaranteed for tickets and packages purchased there, and are not necessarily available for purchase elsewhere, such as from travel agencies or PeruRail offices.
• Any problem or doubt regarding the validity, application or interpretation of the information available on our website shall be resolved by the courts of justice of Lima, Peru, in accordance with Peruvian Law. Notwithstanding the aforementioned, should litigation be necessary PeruRail reserves the right to take the case to court in the client's home country and in accordance with the laws applicable to this promotion in said jurisdiction.

Payment receipt

After the online payment procedure, Peru Rail’s reservation system will issue an e-ticket that is required to be printed; you will need that e-ticket to board the train, as well as your identification document or passport.