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Terms & Conditions
FAQ
About the Tickets
If I want to cancel my reservation, how many days in advance do I need to do so?

In-person refunds at the Wanchaq Station (Cusco) from Monday through Friday between 7 am and 5 pm, requested at least 24 hours before the train’s departure time, shall be processed and paid immediately, subject to a charge of 10% (only in case of cash payments). If you were unable to make it to Cusco or Peru, or if you paid via credit card or bank deposit, you can request a refund of your money by email at devolucionespasajero@perurail.com no less than 24 hours before the train’s departure, subject to a 10% charge for administrative expenses. This refund shall be paid within three or four weeks, through your credit card or bank account.

How long does it take to receive my refund if I cancel a reservation?

In-person refunds at the Wanchaq Station (Cusco) from Monday through Friday between 7 am and 5 pm, requested at least 24 hours before the train’s departure time, shall be processed and paid immediately, subject to a charge of 10% (only in case of cash payments). If you were unable to make it to Cusco or Peru, or if you paid via credit card or bank deposit, you can request a refund of your money by email at devolucionespasajero@perurail.com no less than 24 hours before the train’s departure, subject to a 10% charge for administrative expenses. This refund shall be paid within three or four weeks, through your credit card or bank account.

Do you only sell tickets to foreigners, or can Peruvians buy a ticket, too?

Not only do we sell tickets to foreigners, but we also sell them to Peruvians. Peruvians can use all of the tourist services (Belmond Hiram Bingham, Vistadome, Expedition, and Andean Explorer) as well as the Local Train, depending on the availability of seats, given that this is a subsidized service for the use of local residents, who shall be given preference in all cases.

Do you sell tickets for the Puno-Arequipa or Arequipa-Puno routes?

No, we do not offer tickets for these routes, since they are not commercial routes. Our regular commercial services run between Cusco and Machu Picchu or Cusco and Puno. If you would like to use the Puno-Arequipa service, you can request a charter service by sending an email to sales@perurail.com.

(*) The charter service is a private service in which the requesting party must pay for all the seats in a wagon. Requests for charter services must be made at least two months in advance.

How far in advance do I need to buy my ticket if I want to travel during peak season?

You can buy tickets on our website year round at www.perurail.com. For travel during peak season*, we recommend buying your ticket at least three months in advance.

(*) From April 1 to November 14 and from December 21 to December 31.

If I don’t make the train, can I use my ticket to take another train

No, passengers are not allowed to use their ticket for a train departing at a different time. If you do not make it to the train at the time indicated on the ticket, the same ticket cannot be used for a different service or time.

Loss, Change, or Cancellation of Tickets:

Loss of Ticket:

In case of lost tickets, PeruRail has no obligation to refund the value thereof. However, PeruRail may issue a new ticket, subject to the payment of a penalty fee. This procedure must be carried out at least one hour before the train’s departure. Otherwise, the passenger shall be considered a no-show. Ordinarily, all changes must be requested at least 24 hour before the train’s departure time.

Change of Ticket:

If you wish to make any change to the ticket you bought online, please send an email to reservas@perurail.com for our Vistadome, Expedition, and Andean Explorer services. For the Belmond Hiram Bingham service, contact hirambinghamreservations@perurail.com. Make sure to attach a scanned copy of your receipt.

If you would like to reschedule your trip once you are in Peru, please contact a PeruRail representative at any point of sale including stores and ticket offices, during business hours, no less than 24 hours before the train’s departure. This will help free up your reservation so that you can reschedule your trip. This change is subject to as 10% fee for administrative expenses.

Note: If you wish to change your train ticket for a service with a lower cost, please remember that there is no refund for the difference in price.

Cancellation of Tickets:

If you would like to cancel a ticket bought in person at one of the points of sale in Peru, please visit the central sales office located at the Wanchaq Station (Cusco) (only for those tickets paid for in cash) from Monday through Friday, from 7 am to 5 pm, or write to us at devolucionespasajero@perurail.com. Please remember to bring your ticket and/or receipt with you, along with a valid identity document. Make sure to request all cancellations no less than 24 hours before the train’s departure time.

What is included in the tickets?

Train tickets include the transport by train, whether one-way or round trip, contracted by passengers. Additionally, they include a series of services that vary depending on the type of trip: outbound, inbound, or round trip. You can review what is included and what is not included in our “Service Details” by train and by trip type. If you like, you can also compare the different train services by clicking here.

Buses and Arrival at the Citadel of Machu Picchu
Does the train drop me off in the town of Machu Picchu (Aguas Calientes) or at the citadel itself?

Our train services will drop you off at the Machu Picchu Station, in the town of Machu Picchu (formerly known as Aguas Calientes). Afterwards, you will have to take a bus up to the citadel. Remember that the only train service that includes bus transport up and back is the Belmond Hiram Bingham, depending on the type of trip you have paid for. We recommend reviewing the Service Details for the Belmond Hiram Bingham to verify what is included and what is not included, depending on the trip type, by clicking here.

Do any of the train services include the bus up to the citadel of Machu Picchu and back, or the entry fee to Machu Picchu?

Neither the Expedition nor the Vistadome trains include the entry fee or the bus services to the citadel and back. The only train that includes these services is the Belmond Hiram Bingham, which offers all-included service: the train, bus, entry fee, and guided visit to the citadel of Machu Picchu, in the case of round trip and outbound journeys. Please note that the return (inbound) journey does not include the entry fee or guided visit, although it does include the bus trip down from the citadel. We recommend viewing the Service Details for the Belmond Hiram Bingham to verify what is included and what is not included, depending on the trip type, by clicking here.

How do I reach the citadel of Machu Picchu from the town of Machu Picchu? Does PeruRail also sell those tickets?

When you reach the town of Machu Picchu (formerly known as Aguas Calientes) you will have two options for reaching the Inca citadel: on foot or by bus.

You can go to the bus station and catch a bus, which will take you quickly and safely up the switchback road. The first bus departs from town at 5:30 am, and the last bus leaves the citadel at 5:30 pm.

The uphill walk up takes about two hours. You may be quite tired by the time you reach the citadel.

The company that sells the bus tickets from the town of Machu Picchu to the citadel and back is CONSETTUR. PeruRail does not sell bus tickets for the trip up to the citadel. It only sells the train service to Machu Picchu Station, located in the town of Machu Picchu.*

(*) The Belmond Hiram Bingham train offers all-included service: the train, bus, entry fee, and guided visit to the citadel of Machu Picchu, in the case of round trip and outbound journeys. Please note that the return (inbound) journey does not include the entry fee or guided visit, although it does include the bus trip down from the citadel. We recommend viewing the Service Details for the Belmond Hiram Bingham to verify what is included and what is not included, depending on the trip type, by clicking here.

How do I buy the bus ticket to Machu Picchu and the entry tickets?

You can purchase the bus tickets in the city of Cusco on Av. Infancia, or in the town of Machu Picchu itself at the bus stop, from which the buses depart for the citadel. Please note that space is limited.

The entry ticket to the Incan citadel can be purchased at the site itself, or at the offices of the National Institute of Culture (INC)  in Cusco (Av. La Cultura 238, Condomino Huáscar, across from the university stadium) or by visiting www.machupicchu.gob.pe.

To learn more about CONSETTUR and the bus tickets, or the National Institute of Culture (INC) and the tickets to the citadel, click here.

Does PeruRail offer tours to the citadel of Machu Picchu?

Only if you purchase a round trip or outbound-only trip on the Belmond Hiram Bingham service, which includes a two-and-a-half-hour tour of the citadel in a group of a maximum of 14  people. We recommend viewing the Service Details for the Belmond Hiram Bingham to verify what is included and what is not included, depending on the trip type, by clicking here.

PeruRail does not offer tours for any of its other train services (Vistadome or Expedition). After reaching Machu Picchu, we suggest hiring a tour at the entry to the citadel. The cost of this tour will vary depending on the number of persons in the group, and will have a duration of approximately two hours, giving you plenty of time to explore the citadel at your own pace.

How much time do you recommend I plan to spend at the citadel of Machu Picchu?

We recommend planning on spending at least three or four hours at the citadel. Please note that the trip from the bus station to the citadel and back takes approximately 30  minutes each way.

About Infants or Children:
Do children or infants have to pay for tickets?

Infants between the ages of 0 and 2 do not need to pay for tickets, provided they sit with their parents in the same seat on the train. In the event that parents prefer their infant(s) to occupy their own seat, the additional seat is subject to the payment of the special child rate. Children between the ages of 3 and 11 must have their own tickets, which are offered at 50% of the normal ticket price. For more details, please see the Policy on Children and Infants here.

About the Seats
We are traveling in separate seats and wagons. Is it possible to change our seats? Can we make this change by telephone?

At this time, our sales system does not allow passengers to choose their seats. Passengers can write to us with complaints, questions, or requests for changes to dates or seats at reservas@perurail.com, for those traveling on the Expedition, Vistadome, and Andean Explorer train services. Those passengers taking the Belmond Hiram Bingham service can write to us at hirambinghamreservations@perurail.com. All changes must be requested at least twenty-four (24) hours before the train’s departure time, and are subject to available space.

About the Trains in General
Why can’t I find the Backpacker train?

Since 2010, the Backpacker train is no longer being offered. However, PeruRail now offers the Expedition service, which provides an excellent level of comfort at a low price.

Is there a special train for backpackers? Where can I buy tickets?

We offer a train service known as the Expedition at a lower price than our other services. You can purchase tickets on our website or at any point of sale in Lima and Cusco. To locate the nearest Point of Sale, click here. To learn more about what is included and what is not included in the Expedition service, click here to see the train’s Service Details.

Is there a time of year when the trains don’t run due to maintenance work?

Our trains run 365 days per year, except in cases of contingency due to acts of nature or factors beyond the company’s control.

Is it true that not all of the seats on the Vistadome have windows?

All of our Vistadome trains have 90° panoramic windows. To learn more about what is included and what is not included in the Vistadome service, click here.

Do all trains depart from downtown Cusco?

None of the trains departs from downtown Cusco, except for the local train (social, non-tourist service) and the luggage cars. The Belmond Hiram Bingham, Vistadome, and Expedition tourist services to Machu Picchu depart from the Poroy Station (Cusco), located 20 minutes from downtown Cusco via the Regular Service (Train Only) between May and December. As a general rule, the following standards apply, although details may vary depending on the time of year that you are travelling, for example between January and April the train services may vary during the rainy season in Cusco, when part of the railway is closed for safety reasons to avoid possible contingencies as a result of landslides.

For the Andean Explorer tourist service, the point of departure year round is the Wanchaq Station (Cusco) and Puno Station.

Is there an economy class on the Cusco – Puno – Cusco route?

No, we only offer the Andean Explorer luxury service. To learn more about what is included and what is not included in the Andean Explorer service, click here.

How fast do the trains go? What determines this speed?

Due to the geography along the route, the standard speeds permitted for this journey range from 30 to 45 kilometers per hour.

About the Belmond Hiram Bingham Service
What is included in the Belmond Hiram Bingham Service?

We recommend reviewing the Service Details for the Belmond Hiram Bingham, available here to learn more about what is included and what is not included, depending on the trip type. As a general rule, the following standards apply, although details may vary depending on the time of year that you are travelling (Regular Service [Train Only] or Bimodal Service [Bus + Train]):

If you purchase a roundtrip journey on the Belmond Hiram Bingham, the service includes:

  • Welcome show aboard with typical dances of the region.
  • A Bar Car with the best peruvian cocktails.
  • Gourmet lunch on board.
  • An Observatory Car to enjoy the scenery of the route.
  • Live music show.
  • Upbound bus to the Machu Picchu Citadel.
  • Entrance ticket to the Machu Picchu Citadel.
  • A tour guide in Spanish and/or English for a group up of 14 people.
  • Tea time at the Belmond Sanctuary Lodge Hotel.
  • Return bus to Machu Picchu Town.
  • VIP Lounge at Machu Picchu Station.
  • Gourmet dinner on board.

If you only purchase a ticket for the Cusco – Machu Picchu leg (outbound ticket) the service includes:

  • Welcome show aboard with typical dances of the region.
  • A Bar Car with the best peruvian cocktails.
  • Gourmet lunch on board.
  • An Observatory Car to enjoy the scenery of the route.
  • Live music show.
  • VIP Lounge at Machu Picchu Station.
  • Upbound bus to the Machu Picchu Citadel.
  • Entrance ticket to the Machu Picchu Citadel.
  • A tour guide in Spanish and/or English for a group up of 14 people.
  • Tea time at the Belmond Sanctuary Lodge Hotel.

If you only purchase the ticket for the Machu Picchu – Cusco leg (return ticket) the service includes:

  • Tea time at the Belmond Sanctuary Lodge Hotel.
  • Return bus to Machu Picchu Town.
  • VIP Lounge at Machu Picchu Station.
  • Gourmet dinner on board.
  • Live music show.
  • A Bar Car with the best peruvian cocktails.
Can I take the Belmond Hiram Bingham from Urubamba?

No, the Belmond Hiram Bingham service is only available from the Poroy Station (Cusco) or the Ollantaytambo Station during Regular Service (Train Only) from April to December. During the Bimodal Service (Bus + Train) from January 02 through April 30, 2016, the Belmond Hiram Bingham service will begin at Poroy Station (25 minutes’ drive from Cusco Centre), where passengers will take a private bus to the Belmond Hotel Río Sagrado. This is where the transfer from private bus to the Belmond Hiram Bingham train will be made to reach the Machu Picchu Station. Transportation from Cusco Centre to Poroy Station (Cusco) is not included in the ticket fare. The return journey includes the transfer of passengers to their accommodations located in the city of Cusco. The length of the journey can vary. For further information about the service and our route maps, click here. We recommend reviewing the Service Details for the Belmond Hiram Bingham, available here to learn more about what is included and what is not included, depending on the trip type.

Is there a dress code on the Belmond Hiram Bingham?

No, there is no dress code for passengers of the Belmond Hiram Bingham.

About the Food on the Trains
Can I make special requests for people with vegetarian, vegan, or kosher diets?

Yes, only on our Belmond Hiram Bingham and Andean Explorer luxury trains. Vegetarian options are listed on the menu, so there is no need to make a reservation. However, passengers with vegan or kosher diets should inform PeruRail’s staff ahead of time, if traveling on the Belmond Hiram Bingham (by sending an email to hirambinghamreservations@perurail.com) or the Andean Explorer (by sending an email to reservas@perurail.com).

Do the Vistadome and Expedition trains offer vegetarian snacks?

No, the Vistadome and Expedition train services do not offer vegetarian snacks.

Can I make special requests due to dietary restrictions or allergies?

Yes, only on our Belmond Hiram Bingham and Andean Explorer luxury trains. If you have a dietary restriction or allergy, you can inform PeruRail’s staff ahead of time by sending an email to hirambinghamreservations@perurail.com (for those taking the Belmond Hiram Bingham) or reservas@perurail.com (for those taking the Andean Explorer).

About Luggage
Is carry-on luggage allowed?

Yes, carry-on luggage is allowed. For this purpose, carry-on luggage is considered to include those pieces of luggage that, due to their nature and use, must necessarily accompany the passenger onboard.

What is meant by carry-on luggage?

Carry-on luggage means a bag or backpack with a maximum weight limit of 5.0 kg/11 lb and measuring no more than 157 cm (height + length + width). Any luggage that does not meet these limits cannot be carried aboard the train. There are no restrictions when traveling on the Andean Explorer (from Cusco to Puno or vice versa) since the train has a luggage storage wagon. If you require special assistance with your luggage, please contact equipaje@perurail.com at least 48 hours before your planned travel date. Subject to available space.

Is there luggage storage at the stations?

Yes. Luggage storage is free at the Ollantaytambo and Machu Picchu Stations, from 7 am to 7 pm for all PeruRail passengers.

Can I travel with my luggage?

Cusco – Puno – Cusco Route:

There are no restrictions when traveling on the Andean Explorer (from Cusco to Puno or vice versa) since the train has a luggage storage wagon.

Cusco – Machu Picchu – Cusco Route:

When traveling to Machu Picchu on the Belmond Hiram Bingham, Vistadome, or Expedition: one bag or backpack (carry-on luggage) with a maximum weight of 5.0 kg/11 lb., measuring no more than 62 linear inches/157 linear cm (height + length + width). It is prohibited by law to block the exits. If you require special assistance with your luggage, please contact equipaje@perurail.com at least 48 hours before your planned travel date. Subject to available space.

Exceptional Flexibility Policy for Onboard Luggage:

  • Those passengers walking the Inca Trail can take advantage of our Exceptional Flexibility Policy for Onboard Luggage (route to Machu Picchu, not return) by exhibiting their permit issued by the UGM and contacting equipaje@perurail.com at least 48 hours before their planned travel date. Subject to available space.
  • Luggage deposit at the Ollantaytambo Station: Monday through Sunday from 7 am to 7 pm (service free of charge)
  • Luggage deposit at the Machu Picchu Station: Monday through Sunday from 7 am to 7 pm (service free of charge)
About Distances and Stations in Cusco
Where is the Poroy Station located?

The Poroy Station is located 20 minutes from downtown Cusco.

How do I reach the Poroy Station?

By bus, taxi, or private automobile. The Poroy Station is located 20 minutes from the city of Cusco.

Is the Sacred Valley the same as Ollanta or Ollantaytambo?

The Sacred Valley is located in Ollantaytambo, the capital of the Province of Urubamba. Ollantaytambo features enormous walls that face the city of Cusco. The town is not to be missed by those visiting Cusco. Ollanta and Ollantaytambo are two names for the same town. Ollantaytambo is also the name of one of our stations: Ollantaytambo Station, the closest stop before the Machu Picchu Station.

What are the distances between stations?

Note: All times given are approximate. Subject to change.

Trip time by car to the stations:

  • Downtown Cusco – Poroy Station (Cusco): 20 minutes (car)
  • Downtown Cusco – Wanchaq Station (Cusco): 5 minutes(car)
  • Downtown Cusco – Ollantaytambo Station: 1 hour 30 minutes(car)
  • Only by Bimodal Service (Bus + Train)*:

Belmond Hiram Bingham: Poroy Station (Cusco) – Belmond Rio Sagrado Hotel: 1 hour 30 minutes (charter bus)

Trip time by train from the Poroy Station (Cusco):

  • Poroy Station (Cusco) – Urubamba Station: 1 hour 10 minutes
  • Poroy Station (Cusco) – Ollantaytambo Station: 1 hour 40 minutes
  • Poroy Station (Cusco) – Machu Picchu Station: 3 hours 30 minutes

Trip time by train to Machu Picchu Station:

  • Poroy Station (Cusco) – Machu Picchu Station: 3 hours 30 minutes
  • Ollantaytambo Station – Machu Picchu Station: 1 hour 30 minutes
  • Urubamba Station – Machu Picchu Station: 2 hours 30 minutes
  • Only by Bimodal Service (Bus + Train)*:

Belmond Hiram Bingham: Belmond Rio Sagrado Hotel – Machu Picchu Station: 2 hours 50 minutes

Only by Temporal Service*:

Vistadome and Expedition: Pachar Temporary Station – Machu Picchu Station: 2 hours 10 minutes (charter bus)

Trip time by train to/from Puno Station/Wanchaq Station (Cusco):

  • Wanchaq Station (Cusco) – Puno Station: 10 hours 30 minutes
  • Puno Station – Wanchaq Station (Cusco): 10 hours 30 minutes

(*) For further information about Bimodal Service (Bus + Train) and Temporal Service.

Is it easy to find transportation to and from the train station(s)?

Yes. Make sure to reserve transportation ahead of time. If you are going to use a taxi, we recommend visiting the Iperú  website to check the rates or the companies that provide this service.

How much will a taxi to/from Cusco/Ollantaytambo cost me?

Taximeters are not used in Peru, and fare prices do not depend on the number of passengers or the number of passengers or kilometers/meters traveled. Generally speaking, fares from the city of Cusco range from PEN 3 to PEN 10 (prices only for shared transportation; private taxis charge approximately PEN 100). For more information, we recommend asking for reference prices at the Iperú offices before negotiating with taxi drivers. For more details, click here.

What taxi company/travel agency/guide/hotel do you recommend?

We do not offer recommendations. However, we suggest checking the referential list of agencies offered on the Iperú website. For more details, click here.

About Service Variations or Seasons
What is the Regular Service (Train Only)?

The Regular Service is the transport service provided by PeruRail on the Cusco – Machu Picchu – Cusco route solely by between May and December. As a general rule, the following standards apply, although details may vary depending on the time of year that you are travelling, for example between January and April the train services may vary during the rainy season in Cusco, when part of the railway is closed for safety reasons to avoid possible contingencies as a result of landslides and PeruRail runs the Bimodal Service (Bus + Train) or the Temporal Service.

What is the Bimodal Service (Bus + Train)?

The Bimodal Service runs between January and April, during the rainy season in Cusco, when part of the railway is closed for safety reasons to avoid possible contingencies as a result of landslides. At this time of year, the railway concessionaire, Ferrocarril Transandino S.A., performs reinforcement works on the rails. For this reason, trains are unable to travel between Cusco and the Sacred Valley during these four months of the year.

Bimodal Service 2016 (from January 02 through April 30): the Belmond Hiram Bingham service will begin at Poroy Station (25 minutes’ drive from Cusco Centre), where passengers will take a private bus to the Belmond Hotel Río Sagrado. This is where the transfer from private bus to the Belmond Hiram Bingham train will be made to reach the Machu Picchu Station. Transportation from Cusco Centre to Poroy Station (Cusco) is not included in the ticket fare. The return journey includes the transfer of passengers to their accommodations located in the city of Cusco. The length of the journey can vary. For further information about the service and our route maps, click here.

What is the Temporal Service?

Temporal Service 2016 (from January 02 through April 30): the Vistadome and Expedition train services will begin at the temporary Pachar Station (1 hour and 50 minutes’ drive from Cusco city center), to the final destination: Machu Picchu Station. Transportation from Cusco Centre to the temporary Pachar Station and vice-versa is not included in the ticket fare. The return journey ends at the temporary Pachar Station. Departures and arrivals from and to Ollantaytambo/Urubamba stations will not be changed. The length of the journey can vary. For further information about the service and our route maps, click here

When is peak season?

Peak season takes place between the following dates each year: from April 1 to November 14 and from December 21 to December 31.

When is off-season?

Off-season takes place between the following dates each year: from January 1 to March 31 and from November 15 to December 20.

About the Local Train
Why can’t foreign tourists travel on the Local Train? Why can’t a foreign tourist buy tickets for the local train social service?

As part of its corporate social responsibility activities, PeruRail offers the Local Train service, which aims to facilitate transport for people who live in the communities located along the Cusco railway, given that the train is their only means of reaching the town of Machu Picchu.

This service allows the residents of these communities to carry out their daily social, cultural, economic, and productive activities by traveling between their hometowns and other locations along the railway. Given the social nature of this service, our company offers this transportation at a non-commercial, social rate.

Because it is a social service, it is subject to certain terms and conditions. As one of fundamental requirements, those seeking to purchase tickets for the Local Train must exhibit their National Identity Card (DNI) to prove that they reside in one of the communities located between Cusco and the town of Machu Picchu or the hydroelectric plant.

As part of this service, Peruvian citizens who have proven their status by exhibiting their valid DNI are allowed to board the Local Train, with certain limitations. They are not eligible to take all of the Local Trains scheduled, being restricted to times of day when the service is not in high demand among local residents.

The social nature of this service is the reason why this service is not available to foreign passengers.

About our points of sale and method of payment
Where I can find the PeruRail points of sale?

You can find our different points of sale with their respective opening hours by clicking here.

Which is the method of payment at our points of sale?

Website: You can purchase online with credit card using Visa, Mastercard or PayPal.

Points of sale – Stores: We accept only credit/debit cards (no cash money): Visa, Mastercard at our points of sales mentioned in the first question.

Points of sale – Ticket Offices (at Train Stations): If you are at our train stations, you may pay with credit/debit card or cash: Soles (peruvian currency) or US dollars.

For your convenience ATM machines are located at all our major train stations.
Traveller’s checks are not accepted.


Note:

You can purchase online using Visa, Mastercard or PayPal. You may contact our call center +51 84 581414 for assistance or by mail to reservas@perurail.com.

If you are a Travel Agent looking to book tickets for a client with PeruRail, please contact us directly in order to arrange the booking by email to reservas@perurail.com or via phone at: +51 84 581414.

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