Cusco, 1 January 2026

PeruRail thanks the entire community for their invaluable support during these difficult times. As a result of the train accident that occurred on 30 December 2025, 51 individuals, including our crew and passengers, were injured and received medical attention. Of these, 6 were treated on an outpatient basis and 22 have been discharged. Twenty-two injured people remain hospitalised and are in stable condition, and one is in intermediate care. All of them are receiving all the necessary support and constant accompaniment from our team.

Tourist train operations between Ollantaytambo and Machu Picchu resumed on 31 December 2025 with some delays until 4:00 p.m., when operations returned to their regular schedule. It is worth mentioning that 100% of our services operated and we transported all passengers with issued tickets.

PeruRail has been providing its passengers with all the necessary assistance and flexibility for ticket changes and refunds. In this regard, passengers who wish to change their travel date may request to do so at any of our points of sale in Lima and Cusco, which can be found at the following link: https://www.perurail.com/find-us/. If they decide to cancel their trip, they may request a refund for their tickets using the refund form published on our website: https://www.perurail.com/tickets-refund/.

Modifications for travel agencies can be made through our Call Center, while refunds must be requested by emailing devoluciones@perurail.com or processed through the Travel Studio platform.

For more information and assistance for our passengers, please contact us through our Call Center at 01 6254848 or by email at reservas@perurail.com.

Sincerely,

PeruRail S.A.