1. PERURAIL: Transporter.
2. CLIENT(S): Direct passenger(s) or Travel Agency(s).
3. TRAVEL TICKET: Proof of payment for the contracted transportation service.
4. DIRECT FROOM: Passenger whose travel ticket does not include the Single Taxpayer Registry (RUC) of a third party.
5. POINTS OF SALE: Places where operations related to the sale of travel tickets are carried out in person.

1. In accordance with the provisions of Article 129 of the National Railway Regulations, approved by Supreme Decree No. 032-2005-MTC (hereinafter, the National Railway Regulations), the CLIENT accepts, unconditionally and without reservations, all the terms and conditions established in this contract.
2. The TRAVEL TICKET is personal and nominative.
3. The change of ownership of the TRAVEL TICKET is made at least twenty-four (24) hours prior to the departure time of the train, presenting a copy of the identity document of the holder of the TRAVEL TICKET, a copy of the identity document of the new passenger and the TRAVEL TICKET subject to modification.
4. Requests for change of ownership must be made by the owner of the purchase through the entity by which it was made. CUSTOMERS with direct purchases from PERURAIL can request the change of ownership of the TRAVEL TICKET by completing the following form by clicking here, or in person at the POINTS OF SALE that can be located by clicking here. Partially used tickets will not be able to make changes of ownership
5. Without prejudice to the provisions of paragraph 3 above, PERURAIL will charge for the change of ownership of the TRAVEL TICKET an amount for issuance expense equivalent to (i) US$ 6.00 (Six and 00/100 US Dollars) per leg of the trip (outbound or return).
6. The change of ownership of the TRAVEL TICKET will only be carried out when the same fare conditions and type of passenger (adult, child, etc.) of the original TRAVEL TICKET are met; in case these requirements are not met, the CLIENT must make a new purchase. In the event that the change of ownership corresponds to a type of passenger or fare of higher cost (e.g. from adult to child), the CLIENT must pay PERURAIL the fare difference. There will be no refunds of differences due to changes to fares or types of passengers of lower cost. (e.g. from child to adult)
7. In case the CLIENT needs to update their identification data provided for the purchase of the TRAVEL TICKET, they may do so only once at least twenty-four (24) hours before the departure time of the train.
8. This contract of carriage is subject to Peruvian legislation, especially the rules of the National Railway Regulations, their amendments and related regulations. The CLIENT must take into account in particular the obligations established by the National Railway Regulations reproduced in Annex 4 of this document.
9. The purchase of TRAVEL TICKETS through the PERURAIL website is governed by the provisions of this contract as applicable and, additionally, by the terms and conditions established in Annex 3 thereof.
10. In order to exercise in person the rights and obligations related to the use of the transportation service referred to in these Terms and Conditions, it will be required to present the printed or virtual TRAVEL TICKET.

1. All CLIENTS who board the train must have and are obliged to show their virtual and/or physical TRAVEL TICKET, valid identity document (National Identity Document, RENIEC Registration Certificate, passport, alien card, birth certificate, as applicable); in addition, the same that must coincide with the one stated on the TRAVEL TICKET. Additionally, the documents established in Ministerial Resolution 578-2020-MTC or those that modify it will be required. In the case of minors traveling unaccompanied by their parents, the permits required by the applicable legislation for the travel of minors must be shown, as appropriate: authorization with notarized certification from at least one of the parents; or authorization from the competent judge when both parents are absent. Additionally, in relation to the travel of minors, the Infant and Child Policy described in Annex 2 of this contract will be observed. PERURAIL reserves the right to review the TRAVEL TICKET before and during the trip.
2. In the event that the CLIENT does not show his/her identity document and, consequently, does not sufficiently prove the ownership of the TRAVEL TICKET, his/her boarding may be restricted, and under no circumstances or cause will any type of refund be made for such circumstance.
3. PERURAIL may refuse to provide the transportation service, without any liability, to passengers whose TRAVEL TICKETS have incomplete or missing information, or who do not present their identity document, or the documents mentioned in point 1, before or during the trip.
4. In case of loss of the national identity document, the CLIENT may identify himself with the copy of said document issued by the National Registry of Identification and Civil Status – RENIEC. In the event of loss of the foreigner’s card or passport of foreign passengers, the CLIENT may identify himself by showing the legible copy of said document (physical or virtual) and the copy of the corresponding report.
5. The virtual presentation of identity documents is allowed in order to be able to identify the CLIENT without having to manipulate their documents. However, in case of doubt or lack of clarity, PERURAIL may require the original identity documents to be shown.
6. Passengers must present themselves to board, 30 minutes in advance at the station indicated on their TRAVEL TICKET. Limitations have been established on the capacity of the stations so, if they are not on time, limitations on access to them could also be established.
7. PERURAIL reserves the right to restrict or deny the use of its services to people whose health status is inadequate to make the trip and/or to women in an advanced state of pregnancy (equal to or greater than seven months). In case the client wishes to make use of PERURAIL’s services under the status indicated above, he must sign a Letter of Exemption from Liability acknowledging the risks associated with his health condition and explicitly exonerating the company from liability.
8. Passengers whose health condition may imply that they must be transferred for emergency or evacuation, must contact a representative of the Ministry of Health, and make the trip with a companion and with the relevant documentation to attend to any situation regarding their health condition. The passenger and their companion must have a TRAVEL TICKET. The CLIENT exonerates PERURAIL, its representatives, employees and affiliates from all civil, criminal, administrative or any other type of liability for any event that could affect their health, physical integrity or life during the trip.
9. In the event that a CLIENT presents symptoms or health problems during the trip, the train staff will inform the staff of the nearest station so that they can contact medical personnel so that the passenger can disembark and be treated. The train will continue its journey. Medical, transportation or other expenses that this situation generates will be borne by the CLIENT.

1. The TRAVEL TICKET only allows the transportation of the CLIENT. The conditions for the carriage of luggage vary according to the train service and travel route. Specifications by route can be located by clicking here.

   Luggage Dimensions:

   a) Carry-on baggage corresponds to bags or backpacks with a weight of no more than 08 kg (17.64 lb) and a maximum measurement of 45 linear inches / 115 cm (height + length + width), including pockets, wheels and handle (equivalent to dimensions of 55 cm x 35 cm x 25 cm).

   b) Hold baggage corresponds to suitcases weighing no more than 23 kg with a maximum measurement of 158 linear cm, calculated by adding height + length + depth,

2. Boarding with baggage greater than the permitted limit will not be allowed. If the baggage exceeds the limit, it may be stored free of charge in the company’s storage or pay a charge for the transfer of additional pieces in accordance with the current tariff.

3. BLOCKING EXITS WITH ANY TYPE OF LUGGAGE IS PROHIBITED BY LAW. PERURAIL reserves the right to remove any type of object and/or luggage that blocks any type of train departure.

4. The CUSTOMER may request the collection and transfer of additional baggage by contacting the equipaje@perurail.com email, no less than 48 hours before the departure of the train. Such attendance is subject to space availability.

5. In no case will PERURAIL be responsible for additional baggage or that having required special attention, it was not requested by the CLIENT as established in this section.

6. Passengers are responsible for carrying their valuables and/or fragile items (money, jewellery, documents, electronic equipment, etc.) with them throughout the journey, and must not leave them in their luggage. PERURAIL will not be responsible for the loss or damage of any valuable object.

7. The CLIENT may carry a reasonable amount of medicines and articles for personal use during the trip.

8. Before including any item in their luggage, THE CLIENT must ensure that they do not have prohibited, restricted and dangerous items such as: weapons, ammunition, explosives and flammable substances or any object that poses a danger to the passenger, crew members and/or cargo, among others detailed in the aforementioned section.

9. Any claim regarding baggage must be made immediately after the arrival of the train at the station to the supervisor on board or to the person in charge of the car, whose functions include ensuring the service on boarding, on board and on disembarkation.

10. The limit of liability for causes directly attributable to PERURAIL and duly proven, related to baggage that meets the conditions established in this section, will in no case exceed US$ 25.00

1. The seats will be assigned in compliance with the provisions of the Ministry of Transport and Communications and as established by Peruvian regulations. Passengers will not be allowed to change seats during the journey.
2. When for any reason, including operational, technical, fortuitous event or force majeure reasons, PERURAIL must relocate its CUSTOMERS to a different service or frequency, PERURAIL will make its best efforts to contact them and make the necessary arrangements to effect such relocation. Cases of relocation arising from unforeseeable circumstances or force majeure will not be the responsibility of PERURAIL.
3. Relocation requests made by the CLIENT will be attended to by PERURAIL according to the availability of its services and itineraries. PERURAIL will not assume any type of responsibility in case the request for relocation cannot be met.
4. In the same way, if it deems it necessary, PERURAIL may change the seats it has already assigned, taking into consideration their availability.

1. According to applicable legislation, smoking is absolutely prohibited in any area of the train, including its public and private spaces and within the toilets.

1. PERURAIL will make its best efforts to transport the CLIENT and their belongings safely, efficiently, quickly, punctually and diligently, except for circumstances or factors that exceed the normal performance of PERURAIL and/or that may affect the scheduled itineraries.

2. In case of loss or theft of the physical TRAVEL TICKET, the passenger has 3 options:

   · You will be able to search and download your ticket by entering the website https://www.perurail.com/es/descargar-boleto/

   · You will be able to go to one of the Points of Sale, where you can request a resend of the ticket to your email after verifying your identity. The passenger must do this procedure at least sixty (60) minutes before the departure of the train, otherwise he/she will lose the contracted service.

3. In case the CLIENT misses the trip either due to flight delays (weather conditions), strikes or stoppages, verified health conditions, PERURAIL will evaluate each case and will offer, at its sole discretion and to the extent of its possibilities, the possibility of changing the date of travel, depending on the availability of spaces. In no case will PERURAIL grant any refund.

Train departures and continuity of journeys are subject to change due to weather conditions, technical reasons, route conditions, acts of God or force majeure.

             1. PERURAIL does not assume any obligation or responsibility for any change, delay and/or stoppage, reasonably necessary or unavoidable, prior to or after the start of the provision of the contracted service, which occurs as a result of action, omission or any other unexpected or unforeseeable fact, act or circumstance that is beyond the control of PERURAIL, including cases of fortuitous event or force majeure.

             2. PERURAIL, if necessary, may modify the schedules, stops or starting and ending station of the trip route, making all its efforts to notify the CLIENT in advance. In case the CLIENT does not agree with such changes, he/she may cancel his/her trip and request a refund of the cost of the TRAVEL TICKET.

             3. PERURAIL undertakes to make every effort to transport the CLIENT and his/her baggage with reasonable punctuality. The hours indicated in the TRAVEL TICKET or in any other publication are not guaranteed as to their compliance since they may vary for reasons of supervening force majeure, security or other extraordinary circumstances or beyond the control of the company. PERURAIL will take all reasonable and possible measures to avoid delays in the carriage of its passengers and baggage.

a) If for any duly proven cause and directly attributable to PERURAIL there is a delay in the start of the trip of more than 2 hours, the liability of PERURAIL will be limited only to the refund of an amount not greater than the cost of the TRIP TICKET to the CUSTOMERS who wish to cancel their trip.

b) If such delay occurs during the trip, depending on the section in which it occurs, the liability will be limited to an amount not greater than 50% of the cost of the TRIP TICKET of the affected section, according to the criteria established by the PERURAIL Return Policy.

             4. Refunds will be made to the same means of payment/card used for the purchase.

             5. PERURAIL does not assume responsibility for any damages or losses that may be suffered by CUSTOMERS or their luggage, nor for delays in the delivery of the same, or those produced in the issuance of TRAVEL TICKETS derived from situations beyond the control of PERURAIL or any of its suppliers.

             6. In cases of justified necessity or fortuitous event or force majeure, PERURAIL may, without prior notice, substitute the means of transport for an alternative or complementary one, modify or eliminate the intermediate stopping points indicated in the TRAVEL TICKET or in the travel itineraries, without assuming any responsibility.

             7. If after the start of the transport service, for any reason PERURAIL is unable to complete it, PERURAIL will take all actions within its power to provide the CLIENT with the alternative means of transport to conclude the trip at no additional cost to the CLIENT, all this without any liability of PERURAIL.

             8. If after the start of the transport service, the train must return to the point of origin, PERURAIL’s responsibility will be limited to refunding the passenger the cost of the TRAVEL TICKET by means of a credit note, which will be used on their new TICKET.

             9. If the CLIENT, without there being a justified accredited cause, decides to disembark from the means of transport subject to this contract before its final destination, it will do so at its own risk and responsibility, and which the CLIENT must express in writing to PERURAIL. Likewise, if PERURAIL, in order to fulfill the service, requires to provide another form of alternative and/or complementary transportation and the CLIENT decides for any reason not to use said service and continue the trip by its own means, the CLIENT will personally and exclusively assume all the cost, risk and responsibility derived from such decision. without any obligation or responsibility for PERURAIL.

             10. In any of the cases established in numerals 1, 2, 3, 4, 5, 6, 7, 8 and 9 of this section, PERURAIL will not assume any type of obligation or responsibility towards the CLIENT or third parties for delays or impossibility of making connections with other means of transport, or not complying with or adequately enjoying the obligations or rights. respectively, agreed with hotels, restaurants or commitments in general agreed with any person, entity or company, whatever its line of business or corporate purpose.

             11. Any procedure to make effective the returns referred to in this section will be carried out in accordance with section X of these Terms and Conditions.

1. Date and service changes are made only at least twenty-four (24) hours prior to the train’s departure time, subject to space availability. Consequently, requests for modification may not be accepted for TRAVEL TICKETS purchased within a period equal to or less than 24 hours prior to the departure time of the train.

2. CLIENTS may request date modifications by completing the modification form by clicking here.

3. In case the modification is in the same service or a service with a lower fare, 10% will be charged for administrative expenses, with no refund for the fare difference.

4. In case the modification is in the same service or service of higher rate, 10% will be charged for administrative expenses plus the difference in rates.

1. The CLIENT may request the refund of the amount paid or the change in the service only in case of non-compliance by PERURAIL, lack of suitability or exercise of the right of withdrawal, in accordance with the provisions of Law No. 29571. Only the holder of the TRAVEL TICKET has the right to demand a refund of the fare paid, a refund that will proceed, solely and unfailingly, upon presentation of the TRAVEL TICKET and corresponding identity document.

2. Any passenger who does not present himself at the station of origin, or at stations prior to the station of destination, before the boarding of the service closes, and does not board the train on its departure; YOU WILL LOSE ALL RIGHTS TO THE TRAVEL TICKET, and no refund will be made by PERURAIL.

3. The CLIENT may request the cancellation of his/her trip only at least twenty-four (24) hours before the departure of the train; consequently, applications for TRAVEL TICKETS purchased within a period equal to or less than 24 hours prior to the train departure time may not be accepted. The cancellation refund process will cost 10% of the value of the TRAVEL TICKET and 15% for Hiram Bingham, A Belmond Train trains. Refunds will be made to the same means of payment/card used for the purchase.

4. Refund requests must be made by the holder of the purchase through the entity through which it was made. CUSTOMERS with direct purchases from PERURAIL can request a refund of the TRAVEL TICKET by completing the following form by clicking here. The cancellation request will be accepted only if the conditions established by PERURAIL are verified.

1. PERURAIL reserves the right, at its sole discretion, to refuse carriage to any person who has acquired the TRAVEL TICKET unlawfully, or whose TRAVEL TICKET is adulterated, damaged or tampered with, or who in any way violates the law applicable to PERURAIL’s fares, or the rules and regulations issued and published by PERURAIL, or who is under the influence of alcohol or drugs, or in any way beyond the control of his faculties, or who, by any circumstance or state, poses a present or potential danger to his own safety and/or that of passengers. PERURAIL also reserves the right to deny the transportation of any person who markets or attempts to market any product or service within its transport vehicles without prior authorization issued by PERURAIL. PERURAIL may request the National Police or competent authorities to intervene in the passenger.

   2. PERURAIL reserves the right to physically inspect and search any baggage that may pose a danger to the safety of its passengers and workers.

   3. The following will not be admitted as baggage and will not be allowed to board:

   · CLIENTS found under the influence of toxic substances, alcohol, drugs or other substances or to approach with them

   · Weapons, ammunition, explosives, flammable substances or any other object that poses a danger to the passenger, crew and/or cargo. CUSTOMERS who transport any of the objects mentioned above.

   · Objects and/or animals that cause discomfort to passengers due to their size, volume, weight or other characteristics, or that block movement in the carriages or constitute an obstacle to an evacuation in the event of an emergency.

   · Protected animal or plant species, archaeological elements or any other prohibited from transport according to Peruvian legislation.

   4. In case the passenger forgets or loses an item during the trip, they can contact us to request information about it.

   5. Objects forgotten on board are guarded by the respective station staff and taken to the security offices at Wanchaq Station (Cusco). In the event that they have identification that allows contact, the passenger service staff will contact the passenger for identification and pick-up.

   6. Objects forgotten on board will be kept in the security office of the Wanchaq Station (Cusco) for a period of three (3) months maximum, after which they will be disposed of through the Patrimonial Security office, without any liability for PERURAIL.

   7. Passengers must follow all safety instructions in case of emergencies, whether for internal, external or natural reasons.

   8. In accordance with Article 135 of the National Railway Regulations, any person who, being on or off the train, by their actions, directly or indirectly, puts at risk or causes damage to the occupants of the train, rolling stock and/or railway property, shall be placed at the disposal of the police authority.

   9. Passengers must remain seated in their assigned seats and may only use the train services according to the availability and authorization of PERURAIL.

1. No exchanges or returns are allowed. The consumer may request a refund of the amount paid or an exchange of the product only in the event of non-compliance by PERURAIL, lack of suitability or exercise of the right of withdrawal, in accordance with the provisions of Law No. 29571. The deadline to request a refund for the return of items purchased on board is a maximum of seven (7) days from the date of purchase, and the provisions of paragraph 3 below must be complied with.

   2. For the refund for returning items, an email must be sent to specialassistance@perurail.com attaching a copy of the following documents:

   · If it is in cash: The proof of payment (receipt or invoice) and your identity document.

   · If it is a credit card: The proof of payment (receipt or invoice), your identity document and a copy of the payment voucher for the item.

   3. Once the request referred to in numeral 3 above has been accepted, which will be notified to the CLIENT via email, in order to proceed with the refund the CLIENT must return the item to the PERURAIL office at the San Pedro Station, Warehouse of Sale on Board in the city of Cusco, Peru, from Monday to Friday from 08:00 a.m. to 1:00 p.m. and 3:00 p.m. to 7:00 p.m. Items to be returned must be in the same condition in which they were purchased.

1. The CLIENT will provide PERURAIL with data that identifies him or her or makes him or her identifiable, and which are considered personal data in accordance with the relevant legislation. The CLIENT may choose not to provide the requested information, except that which is necessary for the execution of this contract.

2. The CLIENT authorizes PERURAIL to have his/her personal data stored, systematized and used for the purposes of the contract. In addition, you authorize the sending of commercial communications that may be of interest to you.

3. The CLIENT declares to be aware that, in order to exercise their legal rights, such as access, rectification, cancellation and opposition to their data, they may send PERURAIL a letter to the address Av. Armendáriz 480, Piso 4, Of. 402, Miraflores, Lima – Peru, or to the e-mail address datospersonales@perurail.com, you may also revoke your consent to process your personal data at any time. The revocation will not take effect in the event of completed facts, nor in the face of the processing that is necessary for the execution of a current contract or its legal consequences, nor may it oppose processing permitted by law.

4. The CLIENT declares to know and accept that PeruRail, being associated with the Belmond Group, operates under the conditions of its Privacy Policy and may share personal data with third parties to perform data processing, reservations, marketing and other functions. For more information about how we store and process your data, please visit Belmond’s Privacy Policy.

1. According to Peruvian law, the sale of alcoholic beverages to minors is prohibited.

2. During the electoral period, the rules in Peru prohibit the sale and sale of alcoholic beverages from 08:00 hours on the Saturday before the elections until 08:00 hours on the Monday following the day of the vote.

3. In the cases mentioned above and in any that Peruvian legislation determines, PERURAIL will replace alcoholic beverages with non-alcoholic beverages.

1. Perurail points of sale can be located at the following link https://www.perurail.com/find-us/

1. Infants and children must be accompanied by a responsible adult (over 18 years of age). And in accordance with what is specified in this annex.
2. Under no circumstances will PERURAIL assume responsibility for the care of infants and children, which will be the sole responsibility of the responsible adult who accompanies them
3. Infants

a) Infants are considered children between 0 and 2 years old.

b) Infants will not pay a fare if, during the trip, they occupy the same seat as the responsible adult.

c) If you want the infant to occupy your own seat, you must pay the corresponding fare for children between 3 and 11 years old.

d) Each infant must travel with a responsible adult. If it is necessary for an adult to travel with two infants, they must separate an additional seat with the fare for children between 3 and 11 years old.

         4. Children

a) Children are considered to be children between 3 and 11 years old.

b) Children must travel in their own seat by paying a fare equivalent to 75% of the price of an adult’s ticket.

c) Children must travel with a responsible adult. A responsible adult can travel with as many children as the booking system allows.

A. Terms and Conditions

The purchase of TRAVEL TICKETS through perurail.com will be subject, additionally, to the following terms and conditions:

1. The use of the website and/or filling out forms provided by PERURAIL implies the acceptance and agreement of the user with respect to the conditions detailed in the Privacy Policy that can be found by clicking here.
2. We accept a variety of payment methods, including major credit and debit cards, and other specified online payment options. The available payment methods will be displayed during the checkout process.
3. By submitting your payment details, you authorize PERURAIL to charge the total amount due for your booking to the selected payment method. In the event that payment cannot be authorized or processed, your reservation will not be confirmed and tickets will not be issued.
4. PERURAIL is committed to protecting your personal and financial information. We do not store full credit card details on our servers after the transaction is complete. For information about how we collect, use and protect your personal data, please see our Privacy Policy.
5. All prices are quoted in US dollars. If you are paying with a card in a different currency, your bank or card issuer may apply currency conversion charges and exchange rates, for which PeruRail is not responsible. The final amount charged to your card may vary slightly from the amount shown due to these currency conversions.
6. Fares displayed on the perurail.com website are subject to dynamic pricing and may vary depending on a variety of factors, including, but not limited to, the travel service chosen (e.g., Expedition, Vistadome Observatory), distance of travel, time of booking (e.g., advance purchase, high or low season), and current demand. Prices are subject to change without notice until a booking is confirmed.
7. Passengers should be aware that different types of fares offer different levels of flexibility. Some fares may be non-refundable and/or non-modifiable, while others may allow changes or cancellations subject to administrative fees and/or fare differences. Specific terms and conditions related to changes and refunds for each fare type will be clearly stated during the booking process. It is the passenger’s responsibility to review these terms prior to completing their purchase.
8. PERURAIL does not accept any responsibility for problems, losses or damages resulting from incorrect or incomplete information provided by the passenger during the booking process, including, but not limited to, incorrect passenger details, travel dates or destinations. It is the passenger’s sole responsibility to ensure that all booking details are accurate before confirming their purchase.
9. All tickets purchased through perurail.com are valid only for the specific travel, date and time indicated on the ticket. Passengers must ensure that their ticket is valid for the entirety of their intended trip.
10. At the request of authorized personnel, passengers must present their valid ticket for inspection at any time during their trip. Failure to present a valid ticket may result in denial of travel, payment of a new fare, or imposition of a fine.
11. For e-tickets, it is the passenger’s responsibility to ensure that their ticket is accessible and clearly displayed on a mobile device (smartphone, tablet, etc.) with enough battery for the duration of the entire journey. Passengers should be prepared for possible signal loss or device malfunction and ensure that their device is sufficiently charged. A damaged, illegible or expired ticket, whether physical or digital, will be considered invalid. Validation procedures, such as tapping or scanning at station barriers, must be completed where appropriate before boarding.

1. Arrive at the corresponding station with the advance notice provided in the TRAVEL TICKET, in order to board the respective train in a timely manner.

2. Board the train before your scheduled departure time.

3. To travel with their respective TRAVEL TICKETS.

4. Boarding or disembarking from the train only when stopped.

5. Do not board the train while intoxicated or under the influence of drugs, with animals, flammable materials, explosives or weapons.

6. Obey the instructions of the crew.

7. No smoking in the car lounge.

8. Do not board the train with luggage whose contents contravene current customs regulations or special laws.

9. Guard your carry-on baggage.

10. Make proper use of toilets.

11. Not accessing the driver’s cab.

12. Do not totally or partially obstruct the closing of doors or transit through the corridors.

13. Do not lean out, lean or stick your arms out of the windows.

14. Do not get out of the car, when it must stop in any section of the route for any reason, unless otherwise indicated by the crew.

15. Not activating the emergency braking device of cars.

16. Not to advertise or sell merchandise on trains except for persons duly authorized by PERURAIL.

17. Do not throw waste on the floor of stations, cars, or outside them, and must do so in the corresponding baskets.

18. Do not break, damage or destroy any object owned by PERURAIL.

19. Do not dirty, write or paint on trains, accesses and facilities.

20. Do not perform acts that alter order, decorum or good customs.

21. Comply with all obligations under these Terms and Conditions.

1. Hiram Bingham, A Belmond Train, reserves the right to modify the seat assignment indicated on the purchase ticket. Confirmation will be given at check-in. 2. For the same purpose, the Bar Observatorio car will have 2 shifts of operation both on the outward and return journeys. Each passenger will be informed of the corresponding shift.
2. The visit to Machu Picchu includes a guided tour of the citadel subject to availability of the Ministry of Culture of Peru. For more information about these circuits, click here.
3. The entrance to Machu Picchu with the Hiram Bingham service is subject to availability determined exclusively by the Ministry of Culture of Peru.Before booking your train trip, we recommend you check here if there is availability in circuits 2-A, 2-B or 3-B, only at 1:00 p.m. or 2:00 p.m. times, as they are compatible with the Hiram Bingham itinerary. Our team will do everything possible to manage your admission and provide you with the complete experience. If we are unable to get the tickets, we will inform you as soon as possible, up to 24 hours before the departure of the train, and 100% of the ticket value will be refunded. If the customer decides to cancel the train journey, the conditions of clause X will apply. “Conditions for the return of TRAVEL TICKETS”. For more information, contact us at +51 1 625 4848 or write to trains.peru@belmond.com.

For detailed information on the terms and conditions of the Andean Explorer train service, please click here. This link will provide you with access to all the rules, policies and regulations that govern the use of our services, including aspects related to bookings, cancellations, passenger rights, company responsibilities and any other information relevant to your trip. Please be sure to read these terms carefully to ensure a safe and satisfying travel experience.

The Bimodal Service is a comprehensive service that combines bus and train travel, departing from and arriving from the city of Cusco. In this service:

• PeruRail services include a private bus departing from Wanchaq Station, located 5 minutes from downtown Cusco, until you reach the corresponding train boarding station on your travel ticket. Here the transfer to the train is made with the final destination to Machu Picchu Station. The route of the outward journey is the same on the return journey. For more information on the service and route map click here.
• The bimodal Belmond Hiram Bingham service includes a private bus that departs from the Wanchaq Station, located 5 minutes from downtown Cusco, bound for the Río Sagrado Hotel, to Belmond Hotel. Here the transfer to the train is made, with the final destination being Machu Picchu Station. The return trip from Machu Picchu Station to Cusco will maintain the same bimodal service (train + bus) and includes the transfer of passengers to their respective hotels located in the center of Cusco. For more information on the service and route map click here.

1. If you or any other person included in your Booking is, or at any time becomes deemed to be, a Sanctioned Person (defined below) or is otherwise identified by a governmental authority with jurisdiction over property owned and/or managed by PeruRail as a person with whom commercial transactions are not permitted, we shall have the right to cancel your Booking without incurring any liability to you or any other person included in your Booking. We will only be obliged to refund the amount of the Booking if the applicable legislation allows it.

2. A “Sanctioned Person” means a person or entity that (a) is included on any of the lists issued or maintained, modified, supplemented or superseded from time to time by the United Kingdom, the US, the EU, any EU Member State, the United Nations and/or any other governmental authority worldwide, together with their respective judicial or regulatory institutions, agencies, departments and authorities, which designate or identify persons or entities subject to sanctions or restrictive measures, or (b) that was otherwise identified by the UK, US, EU or any EU Member State, the United Nations and/or any other governmental authority worldwide, together with their respective judicial or regulatory institutions, agencies, departments and authorities, as subject to sanctions and/or restrictive measures.